Terms & Conditions

Terms & Conditions of Use of Website and App

Please read these terms and conditions carefully before using this website and app. By using this website and app, you signify that you have read and accepted these terms and conditions. If you do not agree to these terms and conditions, do not use this website.

Information Purposes Only

This website and app is owned by Victoria Leeds and provides information of a general nature and is designed for information purposes only and should not be relied upon without making other inquiries appropriate to the circumstances. Any personal information you supply to Victoria Leeds will be used as set out in Victoria Leeds’ Privacy Policy. You undertake that all details and representations you provide to us for the purpose of registering on the website and app are correct. Victoria Leeds shall use its reasonable endeavours to ensure that the information contained on the website and app is accurate and up to date.

Copyright

All materials presented on this website and app, including without limitation, any logo, design, text, graphic, and their arrangement, are licensed to or owned by Victoria Leeds. Unless we indicate otherwise, you must not copy, distribute, republish, download, display, post or transmit any material from our website and app in any form or by any means, including, but not limited to, electronic, mechanical or otherwise, without our prior written permission or the written permission of the relevant copyright owner. You may access and use the materials on this website and app for your own personal use only. You must not do anything to alter, modify or add to the material on this website and app.

Trademarks

“Victoria Leeds” is a registered trade mark in England. Any other trademarks appearing on this website and app are the trademarks of the relevant owners. You must not use any trade mark that appears on this website and app without the written permission of the relevant owner.

User Conduct

In accessing this website and app, you must not: disrupt or interfere with the website and app, or any services, system resources, accounts, servers or networks connected to or accessible through this website and app or linked website and apps; disrupt or interfere with any other user’s enjoyment of this website and app or linked website and apps; attempt to obtain unauthorised access to this website and app or parts of this website and app that are not opened to public access; or Post or transmit to or via this website and app any material that may infringe the intellectual property rights of any third party, or any defamatory, derogatory or offensive material or publication. In addition, you agree that you are solely responsible for actions and communications you have undertaken or transmitted through this website and app. You agree to indemnify and hold us harmless from any claim, action, demand, loss or damages made or incurred by any third party arising out of, or relating to your conduct (including transmitting any defamatory, derogatory or offensive statements or material to any person), your breach of these terms and conditions, or your breach of any rights of third parties. This website and app contains links to other website and apps which are independent of Victoria Leeds and are maintained by third parties. Victoria Leeds is not responsible for the contents of any third party website and apps and shall not be liable for any damages or injury arising from the contents of such web sites. Any links to other website and apps are provided as a convenience to you as a user of this site, and does not imply Victoria Leeds endorsement of the linked web sites or association with their operators. You must asses their party website and app content for the suitability for your purposes. You are solely responsible for the actions you take in reliance of the content on or accessed through this website and app. Third party web sites are likely to have their own restrictions on how you may use the content on those website and apps and what responsibility the website and app provider will accept (if any) in relation to the content. You should ensure you read and comply with these. You must comply with all applicable local, state, national and international laws and regulations that relate to your use of or activities on this website and app.

Disclaimer and Limitation

We reserve the right to make any change to the information appearing on the website and app, including without limitation changes to any concept, design elements, diagrams and lay-out of, and the positioning of tenants at Victoria Leeds, at any time without giving notice. We do not and cannot guarantee that this website and app or the server that operates is free of: viruses or other corrupted materials; or occasional outages or disruption of services, which prevent you from either accessing this website and app or other third party website and apps via this website and app. This website and app and the information, services, products and materials available through it are provided on “as-is” and “as available” basis, without warranty or condition of any kind, either expressed or implied, to the extent permitted under any applicable law. Your use of this website and app, including all content, data or software distributed by, downloaded or accessed from or through this website and app, is at your own risk. You will be solely responsible for any damage caused to you, including to your business, financial affairs, or your computer system or loss of data that results from your use of this website and app, including the download of such content, data and/or software. For your own safety you should take regular back-up copies off data and use the latest virus checking software and Victoria Leeds cannot accept any liability arising from your failure to do so. We expressly disclaim all liability howsoever caused to you or any other persons in respect of the information or material on this website and app (or accessed via this website and app), including but not limited to any diagrams and lay-out of Victoria Leeds, and any defamatory, derogatory or offensive material or publication. We do not have any control over the information, products or services offered by third parties on or through this website and app, or at their own website and apps. With the exception of those damages arising as a result of fraudulent representations we assume no responsibility for and make no warranty or representation as to the accuracy, availability, currency, completeness, reliability or usefulness of the information, products or services distributed or made available by third parties on or through this website and app. If a jurisdiction does not allow: the exclusion of implied warranties; or the exclusion or limitation of liability, in accordance with these terms and conditions but allows a limitation of liability to a certain maximum extent, then our liability is limited to that extent. To the full extent permitted by law, any conditions, warranties or liabilities imposed on us, or implied into these terms and conditions, under any law are hereby excluded. For the purposes of this section, the words “we” or “us” include Victoria Leeds and its related bodies corporate, officers, directors, employees, agents, suppliers, and any other party involved in creating, producing, transmitting, or distributing this website and app or related services.

Applicable Law

These terms and conditions are governed by and construed in accordance with the laws of England. You consent and submit to the non-exclusive jurisdiction of the English courts.

Termination

We reserve the right, without notice and in our sole and absolute discretion, to discontinue and terminate any service offered by or through this website and app as well as this website and app at any time.

Severability

If any of these terms and conditions is deemed unlawful, void or for any reason unenforceable, then that provision may be severed from these terms and conditions, and it will not affect the validity and enforceability of the remaining provisions.

Contact Details

If you would like to contact Victoria Leeds our contact details are as follows: Victoria Leeds Management Suite, 44 Victoria Gate, George Street, Leeds, LS2 7AU

Email: Info@victorialeeds.co.uk

Standard Terms & Conditions for Competitions and Prize Draws

1. By participating you agree to the requirements set out in all promotional materials and the following General Terms and Conditions. 2. Open to residents of the mainland UK unless otherwise stated. Not open to employees (or their immediate families) of Victoria Leeds, its agencies, owners or anyone else professionally associated with this promotion. Victoria Leeds reserves the right to request proof of identity or to verify eligibility conditions and to award any prize to the winner in person. 3. Maximum one entry per person unless otherwise stated. Entries via agents or third parties or the use of multiple identities and email addresses are not permitted. 4. Only online entries via the channels promoted will be accepted. You must register with the Victoria Leeds website and app to enter online competitions. Entries must be submitted as promoted by the closing date. 5. Use of automated entries or programs is prohibited and all such entries will be disqualified if discovered. 6. Winners will be selected by Victoria Leeds or a co-promoter in a random draw within 5 days of the closing date from all valid and correct entries received. 7. Victoria Leeds reserves the right to disqualify late, misdirected, incomplete, corrupted, lost, illegible or invalid entries. 8. For online entries: Victoria Leeds cannot guarantee continuous, uninterrupted or secure access to the website and app and is not responsible for any disruption to the promotion or the website and app due to technical problems or otherwise due to events outside of its reasonable control. 9. To enter online we will ask you to either submit your existing Victoria Leeds username and password or to register your personal details with us. Your personal details will be used in accordance with Victoria Leeds Privacy Policy and may be passed to our agents to administer the promotion and send out prizes. Personal details will only be used for marketing purposes if you have opted to receive information from Victoria Leeds and/or any of its co-promoters (you may have already done this if you have registered your details with Victoria Leeds previously). 10. Prizes must be collected from Victoria Leeds. If any prize cannot be collected within the given timescale, Victoria Leeds reserves the right to select an alternative winner or re-distribute the prize in a future competition or prize draw. Victoria Leeds has no responsibility to anyone who has not collected the prize and no compensation will be due. 11. If we require a response before we award any prize and no response is received after we have made reasonable efforts to make contact, Victoria Leeds reserves the right to withdraw prize entitlement and award the prize to someone else. Victoria Leeds has no responsibility to anyone who has not responded and no compensation will be due. 12. No cash or other alternative prizes are available, except when in the event of circumstances outside of its control Victoria Leeds reserves the right to substitute a prize of equal or greater value. Prizes cannot be transferred or sold. 13. Victoria Leeds has arranged this Promotion in good faith but, to the fullest extent allowed by law, accepts no responsibility for loss or damages as a result of anyone participating in the Promotion or any aspect of any prize awarded. Your legal rights as a consumer are not affected. 14. Victoria Leeds reserves the right to modify, suspend, cancel or terminate the promotion or extend or resume the entry period disqualify any participant at any time without giving advance notice and will do so if it cannot be guaranteed that the promotion can be carried out fairly or correctly for technical, legal or other reasons or if Victoria Leeds suspects that any person has been manipulating entries or the results or has acted unethically in any other way. 15. If we require a response before awarding any prize and no response is received within a reasonable period of time, Victoria Leeds reserves the right to withdraw the prize entitlement and will award the prize to a substitute winner. 16. In the event that Victoria Leeds wishes to contact you in connection with your entry we will do so via an email ending in Victoria Leeds or by phone with a follow up e-mail. Any email which appears to come from Victoria Leeds but using a different suffix should be treated with suspicion and forwarded to the Victoria Leeds Management Team for verification. Please do not respond or act on any e-mail if you are not sure that it comes from Victoria Leeds. If you are in any doubt please contact Marketing. 17. Winners may be required to participate in reasonable related publicity without further payment or permission. Victoria Leeds may publish first name, surname initial, age and/or town/city in printed or digital communications. 18. Winners entering via Victoria Leeds Facebook page or Twitter feeds will be notified via same medium and agree to their full name or other moniker being announced online and reasonable additional publicity. 19. For information regarding the names of the winners (and, if applicable, their winning entries) email Marketing quoting the name of the prize draw or competition. Unfortunately we are unable to return any entries sent to us by post. 20. Any images on the website and app are for illustration only. 21. The judge’s decision is final and we reserve the right not to correspond on any matter. 22. The laws of England apply and any disputes will be dealt with in the English courts only. 23. Standard terms & conditions to be read in conjunction with specific terms and conditions available on each web page. Specific T&Cs take precedence where the two sets diverge.

Right to search your items

A search of your items may be requested/carried out randomly prior to us accepting your items as part of the Service, or whilst your items are being stored by us as part of the Service (i.e. you may not be present when these searches are undertaken). We will only undertake searches to determine whether your items fall within any of the prohibited items listed in these terms, or to ensure the correct items are returned to you. If, after you have deposited items, it comes to our attention that any of your items fall into any of the prohibited categories set out in these terms, we will contact you to request the items are collected immediately. If reasonable, we may also be required to safely dispose and/or isolate the items where appropriate. By agreeing to these terms, you are providing your consent for these searches to be undertaken in all circumstances. Your obligations to show proof of purchase If requested, we may require you to provide proof of purchase in relation to any items being stored as part of this Service. It is within our absolute discretion to request such proof to be provided. In the event that you refuse, or are unable to provide proof of purchase for items, we reserve the right to refuse to store any or all of your items as part of the Service. How we will store your items We will store your items in our secure storage facility at all times. We are unable to provide you with access to the storage facility. This is to ensure the safety of other users’ items. Collecting your items Unless otherwise agreed by us, you are required to collect the items we store for you by the date and time agreed with you at the time you deposit your items with us.

Providing us with contact details

When depositing your items with us, you are required to provide us with your direct contact telephone number. It is your responsibility to make sure this telephone contact number is correct and legible for our staff. You must also ensure that you are contactable on the number provided for the duration of your items being stored. By providing this number, you consent to us contacting you in the event that you are required to collect items we discover are prohibited under these terms and/or where you fail to collect items by the agreed collection date and time.

Our liability to you

We will not be liable to you in the following circumstances: (i) loss or damage in relation to any items falling within the prohibited categories set out in these terms; and (ii) loss or damage caused by you failing to collect your items within the timescales set out in these terms. We are only responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time this contract is made, both we and you knew it might happen, for example if you discussed it with us before entering into the contract. We will therefore only be responsible for the market value of any item that is lost or damaged due to our negligence. However, please note that our liability in relation to loss or damage to any individual item is capped at £500, and our total liability under or in connection with this contract is limited to £1000. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or that of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.

Your liability to us

If, after you have deposited items, it comes to our attention that any of your items fall into any of the prohibited categories set out in these terms, you will be liable for any foreseeable damage suffered by us and/or third parties as a result of us storing such items. This will include any costs we incur in relation to the safe disposal and/or isolation of such items and any damage to our or any third party’s property. You will also be liable for any reasonable costs we incur in circumstances where we are required to dispose of your items due to your failure to collect them within the timescales set out in these terms.

Disposal of uncollected items

In the event that you fail to collect your items by the date and time agreed, we will attempt to contact you to arrange collection. We will attempt to contact you on at least 3 separate occasions over a 14 day period to arrange collection. In the event that we are unable to contact you and/or you fail to collect your items within this 14 day period, or by any further deadline agreed with you, we will be entitled to treat your items as abandoned. In such circumstances, we will be entitled to dispose of your items in their entirety.

Which laws apply?

These terms are governed by English law and the courts of England will have exclusive jurisdiction.

How to make complaints

In the event that you have any queries in relation to the Service, or wish to a raise a complaint regarding the Service, you can contact us via www.victorialeeds.co.uk/visitor-info/contact-us.

Terms and Conditions for Victoria Leeds Car Park

1. Introduction

These Terms and Conditions (“Terms”) govern the entry to and use of the Victoria Leeds Car Park (“Car Park”). The Car Park is operated by Victoria Gate Limited, a company incorporated in England and Wales with company number 04291644, whose registered office is at Belvedere House, Basing View, Basingstoke, United Kingdom, RG21 4HG. Any reference to “we,” “us,” or “our” in these Terms refers to the owner(s) and/or operator(s) of the Car Park.

2. Use of the Car Park

Drive into one of our two entry lanes. Park just before the barrier arm next to the ticket issuing machine. The ticket issuing machine will activate with your vehicle parked alongside. Press the illuminated ticket button, you must take a ticket from the ticket machine. Please keep your ticket in a safe place, as it will be required for payment and exit from the Car Park.

You are permitted to access and use the Car Park solely for the purpose of parking your vehicle. You must comply with all reasonable instructions given by our staff at all times.

Parking is allowed only in designated parking bays during the Car Park’s trading hours which are 24/7. Parking bays reserved for specific purposes (such as disabled persons, electric vehicle charging, or parent and child bays) must only be used in accordance with the relevant requirements. And breach of these designated bays may result in your vehicle being banned from the car park for repeat offenders.

Please ensure you drive your vehicle safely at 5mph limit and following all directional signs within the Car Park. If you are unable to find a parking space, you should exit the Car Park promptly to avoid incurring parking charges.

Ensure your vehicle is securely locked at all times while parked, and refrain from leaving valuables inside. We are not responsible for any loss or damage resulting from a failure to secure your vehicle adequately.

After parking your vehicle, you are required to exit the Car Park using only the nearest designated passenger lifts, stairways, or other clearly marked exits. Under no circumstances should you attempt to exit the Car Park by walking beneath vehicle entry or exit barriers. Any injuries sustained while using non-designated pedestrian pathways, lifts, or stairs are solely your responsibility. You acknowledge and accept that the risk of injury arises from your choice to use these areas

3. Prohibited Activities

You must not:

• Tow any vehicle into the Car Park.
• Conduct activities related to the selling, hiring, or disposal of vehicles, goods, or services within the Car Park.
• Pour or remove petrol or any other fuel from your vehicle while in the Car Park.
• Perform any works on your vehicle (e.g., cleaning, maintenance, repairs) while in the Car Park, although we may provide or arrange for the provision of such services.

4. Our Rights

We reserve the right to refuse admission to any vehicle for any reason. We may ask you to leave the Car Park if you do not comply with these Terms, cause damage to property, engage in criminal activity, misbehave, or have no valid reason to be present.

We may deny entry to and/or request you to vacate the Car Park for valid reasons, including but not limited to natural disasters, fires, or acts of terrorism.

We may move any vehicle within the Car Park or to a public highway as necessary to avoid obstruction or for health and safety reasons. We will exercise reasonable care when doing so.

We may withhold the exit barrier from lifting for any vehicle for which payment has not been received. We may issue a parking charge notice under the circumstances specified on the signage within the Car Park, requiring you to pay the charge as indicated. Details on payment, deadlines, and appeal processes will be provided on the notice.

5. Cameras and Automatic Number Plate Recognition

CCTV and Automatic Number Plate Recognition (ANPR) cameras are installed in the Car Park to enhance security and assist in crime prevention. These cameras may collect personal data. For further information on how we process your personal data, please refer to our privacy policy, available at the Centre Management.

6. Charges and Payment

Parking charges and payment methods are displayed at the entrance and at payment machine points within the Car Park. Charges are based on the duration your vehicle is parked. You must pay for parking at designated payment machine points before exiting using the ticket issued upon entry.

The ticket issued is specific to the vehicle for which it was issued and is non-transferable. If you lose your ticket or cannot produce it, you may be required to pay a charge equivalent to the duration from opening until your exit. A charge for administering a lost ticket will be discretionary based managed by the car park security, car park office and management team of the shopping centre and car park.

7. Parking Offers and Products

We may offer online subscription parking products managed by the Skidata Ecom platform, QR code payment methods or validation-based systems. We reserve the right to cease any product, subscription, or validation at any time without a reason.

8. Our Responsibility for Loss or Damage

Please be advised that the Car Park is a public space, and we cannot guarantee the safety of any vehicle, its contents, or individuals.

We are responsible for loss or damage you suffer that is a foreseeable result of our failure to comply with these Terms or our duty of care. We do not exclude or limit our liability in cases where it would be unlawful to do so, including liability for death or personal injury caused by negligence or fraudulent misrepresentation.

9. Your Responsibility for Loss or Damage

If you, your vehicle, or a passenger in your vehicle cause damage to the Car Park, we will seek to recover the repair costs and related administrative fees, except where such damage arises from our negligence.

You agree to reimburse us for any claims made against us by third parties resulting from your use of the Car Park.

10. Reporting of Incidents

In the event of a breakdown, you must notify a member of our staff immediately to address any potential obstruction or health and safety risks.

If your vehicle is damaged or stolen, report the incident to a member of staff and inform your insurer and the police in case of theft.

If you damage another customer’s vehicle, you must report it to our staff, providing the registration numbers of both vehicles, and notify your insurer.

11. Abandonment of Vehicles

If we reasonably believe a vehicle has been abandoned, we reserve the right to remove and sell it. Before any sale, we will make reasonable efforts to identify and contact the registered owner, providing notice of our intent to sell if the vehicle is not collected within 30 days.

Proceeds from the sale will cover any outstanding parking charges and related costs. Any balance will be held for and paid to the registered owner upon proof of ownership.

12. Exit

You may only exit the Car Park during opening hours by presenting a paid and validated ticket. If your vehicle remains parked after closing hours, you will not be able to exit until the Car Park reopens, and you will be charged for the duration of the extended parking.

13. Park All Day £10 Subscription (PAD£10)

13.1. How to Use the Park All Day £10 Product

To activate the Park All Day £10 product, you must sign up, and the activation will take effect on your next visit.

The product is available for use Monday to Friday only. Once registered, it may take up to 6 hours for your subscription to synchronise and activate within the Car Park system.

Important:

You must provide your vehicle’s registration plate when signing up. This information is crucial as the Car Park system will automatically recognise your number plate to open the entry barrier for you.

You must add a Payment method to your subscription a (bank debit or credit card). A test £0.10 transaction is completed and refunded proving you have added an active payment method.

Upon exiting, the system will calculate your parking duration and charge you accordingly. where all parking charges will be debited.

13.2 Pricing Structure

You will incur a charge for each visit to the Car Park. For example, if you park on a Wednesday for 8 hours (from 06:00 to 14:00), you will be charged £10 for that visit.

All Day Parking £10- is set with the hours 06:00 to midnight of the same day. If you park for less than 4 hours, you will be charged for the exact duration of your stay. For stays after 17:00 to Midnight you will be charged the flat fee of £5 (£5 Night rate tariff).

For stays exceeding 4 hours, the charge will be a flat fee of £10, applicable until midnight on the same day. If you remain parked past midnight, the standard tariff will apply and into the next day and will continue to be the basis of charge until your exit.

Example: If you park at 08:00 and leave at 08:00 the following day, your total charge will be £21. This breakdown is as follows:

£10 for the Park All Day fee (valid from 08:00 to midnight)

£5 flat fee for the night rate (from midnight to 06:00 the next day)

£6 for 2 hours at the daytime tariff (from 06:00 to 08:00)

You cannot enter or exit multiple times within the same day without incurring a charge for each exit.

 13.3 Payment Instructions

For stays under 4 hours, you will be charged for the exact duration (the lower amount). For stays over 4 hours, a flat charge of £10 will apply until midnight. Any stay extending beyond midnight will incur the standard tariff.

Do not use alternative payment methods or pay at machines if you are subscribed. Your parking charges will be processed automatically through your registered card.

There is no need to utilize QR codes or electronic tickets; simply drive in, park, and exit. The ANPR system will manage the rest, charging your registered card accordingly.

13.4 Weekend Parking

Weekend parking is charged at the standard tariff, which is prominently displayed in the Car Park and on our website.

14. General Information

Height Restriction

The maximum height restriction for vehicles entering the Car Park is 2.1 meters.

The Car Park accommodates standard-sized vehicles only, including minivans, midsize and large SUVs, pickup trucks, and passenger vans, provided they comply with the height restriction.

Automatic Number Plate Recognition (ANPR)

The Car Park uses ANPR technology to facilitate seamless entry and exit.

Bicycle Parking:

Bike parking loops are available around the Victoria Shopping Centre on the pavements.

Accessibility

Entry and exit are available 24/7.

There are 48 designated disabled parking spaces distributed throughout the Car Park, including one near the car wash facility.

Electric Vehicle Charging

Sixteen electric vehicle charging stations are located on the first floor of the Car Park, featuring x4 Rapid 50KW charging bays.

Transport Links:

The train station is a 15-minute walk from the Car Park.

A bus station is located opposite the Car Park exit.

Facilities:

Toilets are available on Level 1 of Victoria Gate.

A defibrillator can be accessed from the Victoria Gate customer service desk.

Reporting Queries or Payment Errors

1. Immediate Reporting Requirement: Any queries or errors you encounter must be reported to us without delay. Failure to report any issue promptly may limit your ability to seek a resolution.
2. Investigation Timeline: Upon receipt of your report, we will conduct a thorough investigation of all queries within a period of seven (7) working days.
3. Refund Conditions: Following the completion of our investigation, if it is determined that a refund is warranted, the refund will be restricted solely to the value of charges that were incorrectly applied due to system or service errors.

Opening Hours

The Car Park offers 24/7 access.

Centre opening hours are as follows:

Monday to Friday: 10:00 AM – 6:00 PM

Saturday: 9:00 AM – 6:00 PM

Sunday: 11:00 AM – 5:00 PM

Contact Information

• Phone: +44 113 245 5333
• Email: info@victorialeeds.co.uk
• Website: www.victorialeeds.co.uk

For any issues or inquiries, please reach out to our customer service team via help points located at the Car Park payment machines, or by emailing us at info@victorialeeds.co.uk.

These Terms were last modified in October 2024 and are effective immediately.